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Thursday, 30 November 2023

Why SMEs should be Outsourcing their Back Office Requirements to the Philippines

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Amelie Hall
Amelie Hall
Amelie Hall is a reporter covering business and entrepreneurial topics. Originally from the US, Alelie is a local journalist based in Melbourne. She has a master’s degree from the University of California at Berkeley Graduate School of Journalism, and she studied French and Latin American literature at the University of California at Santa Cruz.

We undoubtedly live in the best day and age of the business world. Through companies like Uber and Airbnb, we see a global sharing economy that has really connected humans, maybe more than ever. Outsourcing does for businesses what these companies do for consumers.

Back office outsourcing to offshore locations like the Philippines is traditionally viewed as this big, awful exporter of local jobs. But that couldn’t be further from the reality. The truth is that we have more access to each other now than ever. We are no longer limited to clothes from the local stores or travel to nearby places. We can actually order from all across the globe.

Ralf Ellspermann
Ralf Ellspermann, CEO of PITON-Global

“Ideas are no longer confined to certain corners of the world. This global marketplace has pushed us into the golden age of groupthink, where the human species is coming together with all different backgrounds and cultures to create truly global products and services,” says Ralf Ellspermann, CEO of PITON-Global, an award-winning back office outsourcing provider in the Philippines.

“If you think about it, we now have products and services built by the people (all people), for the people (all people). The collaboration and community we have built is really something to be appreciated, to be admired, and to be embraced,” he adds.

In these exciting times for business, we’ve seen the growth of an industry known as business process outsourcing. In simple terms, this means businesses are using specialised companies from other countries to take on part of their company’s workload.

While a lot of this can be customer- and/or client-facing, some of it will be behind-the-scenes operations. This includes, though is not limited to, back office services.

Now, back office services is a pretty general and broad term. It includes functions like enterprise data management and content moderation. In essence, we are talking about services that will support your business functions, not necessarily your clients.

Some key reasons for utilising outsourced back office services are to cut costs, save time, and make business operation more efficient.

Outsourcing is really a wonderful thing, but the initial hurdle can be a challenge for some companies. You know you’re sacrificing some control, but you don’t want to also sacrifice quality in the name of your bottom line.

The answer to this challenge is PITON-Global in the Philippines.

The Philippines is home to some of the best Business-Process Outsourcing (BPO) companies in the world. The company has positioned itself as a leader in this growing industry by guaranteeing quality and excellence while also delivering reduced costs for the clients and companies they serve.

How are they able to do it?

It starts with the workforce in the Philippines, where the growing population is both educated and youthful. Of the 110 million Filipinos, roughly 90% are under the age of 55. This gives PITON-Global a lot of talent to pick from when making hiring decisions.

Possibly the biggest advantage of outsourcing is the ability to take advantage of different global economies. The business-process outsourcing industry is a perfect example of this very benefit. If we examine Australia versus the Philippines, we can highlight what this means. The Philippines, in general, pays staff quite well for BPO services. In Australia, most of these job functions are entry-level work and pay accordingly. Australian companies can outsource back office services to a country like the Philippines and save money, but they will also get higher quality work because the calibre of the workers and the pay are relatively higher in the Philippines. It is truly a win-win situation.

High quality permeates the culture throughout PITON-Global. The company has won both service and excellence awards as well as a customer service awards. These awards speak to the levels of excellence and service you can expect when you work with this premier company.

You may be concerned about your internal team having communication issues with the outsourced staff. But with the PITON-Global team in Manila, you can rest easy. 20% of the nearly 8 billion people on this planet speak English. Thanks to the long-lasting effects of colonialism, Filipinos speak a very westernized English with a neutral accent. This makes communication, especially with companies from the West, very easy.

Business success comes down to a few factors. Some of these include being versatile, being a risk taker, staying on the cutting edge, and keeping your bottom line at the top of your mind. From the outside, I think anyone can understand initial reservations about outsourcing back-office functions to the Philippines. It is a process that requires a lot of faith and a lot of trust. You are literally taking part of your business and shipping it overseas, far away from your watchful eye, at least on a daily basis.

This is not something you will be willing to turn over to just anyone. Again, it comes down to trust. There is no country with a better business process outsourcing reputation than the Philippines, and there is no better company to handle your back office outsourcing requirements than PITON-Global. The infrastructure has been built out by both country and company, and they provide you with the most stable experience you can get in outsourcing.

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