When the economy is tough — which has been most of the time in recent years — customer behaviour often becomes more and more demanding. Feeling the increased economic pressure, customers, whether they are consumers or other businesses, look to ensure they get the maximum value for their spending. They want the lowest prices and …
Call centre outsourcing takes some courage. Many businesses hesitate, fearing that by using an external provider for something as important and sensitive as customer service, they are taking a risk. But when well-managed, outsourcing does not just offer savings — often the main motivator — but maintains, and frequently improves, the standards of service offered. …
Would you be amazed if I were to tell you that you can have a gorgeous looking home with the most effective shade system? Shut the front door! A plantation shutter is the ideal option for homeowners looking to keep their home private but appear elegant. There are many options of styles and shapes to …
Customer support may just be the single most thankless job in the history of humankind. This probably sounds a wee bit dramatic, but if you pause and think about it for a second, you’ll realise it’s true. What do most of our collective customer experiences have in common? They all start the same way, with …
Business Process Outsourcing (BPO) to Philippines is often touted as a cost-effective way of slashing running costs and managing to stay operational. However, if you are only thinking about the money you will save you are certainly missing the point. The focus on moving your business to BPOs in the Philippines should never be made on …
The best businesses are the ones that are just one call away! For customers finding voice messages, delayed emails and texts, it can be hard to trust in whether this company is right for you. A virtual phone system is the answer to this, making sure your employees are on call, and that the feel …
As long as the institution of marriage has been around, there have been no shortage of debates surrounding engagement rings and the entire process that surrounds their giving and receiving. It wasn’t so long ago that the concept of ‘diamond engagement rings’ was non-existent. It was the works of a scrupulous London based diamond company …
Starting a business is an ambitious journey and gaining momentum for that business takes patience and hard work. It’s a competitive landscape out there and knowing how to navigate it is essential for coming out on top. Taking advantage of the search engine optimisation (SEO) skills that certain agencies have can be the make or …
Thursday night Adelaide’s beloved Thebarton Theatre was filled with Oz Rock nostalgia. Mythical Australian rock band ‘Fraternity’ celebrated their 50th Anniversary, with friends and peers of the era; Masters Apprentices, Chain, and Spectrum. The night opened with compere John Pemberton of 5KA/SAFM fame, open the show with a tribute to Doug Parkinson who was billed …
Meditation can be challenging. If you have a busy schedule, you might feel like you’ll never have the time to implement a meditation practice. However, successful meditation practice does not require a chunk of time in your calendar. You can enjoy this sixty-second mindfulness practice. Crafted for the busiest of bees by Russell Herbert Jack, …
